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Return Policy |
<p data-start="166" data-end="201"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="170" data-end="199">General Return Guidelines</strong></span></p>
<p class="" data-start="202" data-end="380"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Returns and exchanges are subject to the return eligibility of each product. Customers must carefully review the product description to determine whether an item is returnable.</span></p>
<p data-start="382" data-end="431"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="386" data-end="429">Non-Returnable & Non-Exchangeable Items</strong></span></p>
<p class="" data-start="432" data-end="522"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">For hygiene and safety reasons, the following items <strong data-start="484" data-end="494">cannot</strong> be returned or exchanged:</span></p>
<ul data-start="523" data-end="593">
<li class="" data-start="523" data-end="542">
<p class="" data-start="525" data-end="542"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Beauty products</span></p>
</li>
<li class="" data-start="543" data-end="593">
<p class="" data-start="545" data-end="593"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Items purchased during special offers or sales</span></p>
</li>
</ul>
<p data-start="595" data-end="633"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="599" data-end="631">Process for Eligible Returns</strong></span></p>
<p class="" data-start="634" data-end="690"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">If the product is eligible for return, customers must:</span></p>
<ol data-start="691" data-end="1414">
<li class="" data-start="691" data-end="884">
<p class="" data-start="694" data-end="884"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Ensure the item is in its <strong data-start="720" data-end="742">original packaging</strong> with all <strong data-start="752" data-end="770">labels</strong> intact. Items purchased as sets must be returned in full.</span></p>
</li>
<li class="" data-start="885" data-end="979">
<p class="" data-start="888" data-end="979"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="888" data-end="924">Fill out the return request form ---- ( <a href="https://forms.gle/X69ufxLfG8J3GJ9e6">click here</a> )</strong> .</span></p>
</li>
<li class="" data-start="980" data-end="1055">
<p class="" data-start="983" data-end="1055"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Attach a <strong data-start="992" data-end="1025">copy of the proof of purchase</strong> (sales receipt or invoice).</span></p>
</li>
<li class="" data-start="1056" data-end="1158">
<p class="" data-start="1059" data-end="1158"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Provide any <strong data-start="1071" data-end="1097">other supporting proof</strong> if applicable (e.g., images of defects for damaged items).</span></p>
</li>
<li class="" data-start="1234" data-end="1322">
<p class="" data-start="1237" data-end="1322"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">The <strong data-start="1241" data-end="1284">delivery agent will collect the product</strong> from the original delivery address.</span></p>
</li>
<li class="" data-start="1323" data-end="1414">
<p class="" data-start="1326" data-end="1414"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">Once the return is shipped, customers must <strong data-start="1369" data-end="1411">inform us via email at <a rel="noopener" data-start="1394" data-end="1409">support@surf.mt</a></strong>.</span></p>
</li>
</ol>
<p data-start="1416" data-end="1456"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="1420" data-end="1454">Return Timeframes & Conditions</strong></span></p>
<ul data-start="1457" data-end="1832">
<li class="" data-start="1457" data-end="1596">
<p class="" data-start="1459" data-end="1596"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="1459" data-end="1485">Change of Mind Returns</strong>: If the product is returnable, customers may return it <strong data-start="1541" data-end="1567">within 5 calendar days</strong> from the date of delivery.</span></p>
</li>
<li class="" data-start="1597" data-end="1832">
<p class="" data-start="1599" data-end="1832"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="1599" data-end="1629">Defective or Damaged Items</strong>: If a defect is discovered, customers must notify Surf within <strong data-start="1692" data-end="1711">7 calendar days</strong> of receiving the item. The return will only be accepted if the defect is not due to improper handling by the customer.</span></p>
</li>
</ul>
<p data-start="1834" data-end="1867"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong data-start="1838" data-end="1865">Return Form Requirement</strong></span></p>
<p class="" data-start="1868" data-end="2026"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">All returns <strong data-start="1880" data-end="1888">must</strong> include a completed <strong data-start="1909" data-end="1932">return request form</strong>, <strong data-start="1934" data-end="1955">proof of purchase</strong>, and any <strong data-start="1965" data-end="1991">other supporting proof</strong> required to process the request.</span></p>
<p class="" data-start="2028" data-end="2114"><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;">For any further questions regarding returns, please contact us at <strong data-start="2094" data-end="2113"><a rel="noopener" data-start="2096" data-end="2111">support@surf.mt</a></strong>.</span></p>
<p><span style="font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Policy Updates</strong></span></p>
<p><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">This delivery policy is subject to updates. </span></p>
<p><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;">Please review it regularly for the most current information.</span></p>
<p><span style="font-weight: 400; font-size: 10pt; font-family: verdana, geneva, sans-serif;"><strong>Effective Date:</strong> 31/03/2025</span></p> |
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