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Terms of use |
<p><span style="font-size: 10pt;"><strong style="background-color: var(--tinymce-content-body-bg); color: var(--tinymce-content-body-fg);">Website Terms and Conditions</strong></span></p>
<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Surf.mt (the “Website”) is operated by </span><strong>Surf Creative Solutions Ltd</strong><span style="font-weight: 400;">, a company registered in Malta, holding company registration number </span><strong>C 106659</strong><span style="font-weight: 400;"> and having its registered address at </span><strong>Office 204, Level 2B, Centris Business Gateway II, Triq is-Salib tal - Imriehel, Zone 3,Central Business District, Birkirkara CBD 3020, Malta</strong><span style="font-weight: 400;"> (the “Company”, “us”, “we”). </span></span></p>
<p><span style="font-weight: 400; font-size: 10pt;">These Terms and Conditions (the “Terms”) set out the terms under which the Company operates the Website. By visiting or using the Website, you accept to be bound by these Terms and Conditions, which are subjected to change.</span></p>
<p><span style="font-size: 10pt;"><strong>Terms for Consumers</strong></span></p>
<p><span style="font-size: 10pt;"><strong>1. Access and Use of the Website</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Customers may browse and purchase products on the Website for personal use only.</span></p>
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<p><span style="font-size: 10pt;">By accessing the Website, you agree to use it solely for lawful purposes and in compliance with these Terms.</span></p>
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<p><span style="font-size: 10pt;">Surf reserves the right to <strong style="color: var(--tinymce-content-body-fg);">restrict, suspend, or terminate access</strong><span style="font-weight: 400;"> to users who violate these Terms or engage in fraudulent or abusive activities.</span></span></p>
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<p><span style="font-size: 10pt;"><strong>2. Account Registration</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Customers may choose to register an account, log in using existing credentials, or check out as a guest. A registered account allows order tracking and other benefits.</span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Users must be at least </span><strong>18 years old</strong><span style="font-weight: 400;"> to register an account. By creating an account, you confirm that you meet this age requirement.</span></span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Customers must provide </span><strong>accurate </strong><span style="font-weight: 400;">information during registration and ensure login credentials remain secure.</span></span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Surf must be notified </span><strong>immediately</strong><span style="font-weight: 400;"> of any unauthorized access or security breaches related to your account.</span></span></p>
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<p><span style="font-size: 10pt;"><strong>3. Purchases and Payments</strong></span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Orders require a </span><strong>valid payment method</strong><span style="font-weight: 400;"> at checkout. By placing an order, you agree to pay the total price, including applicable taxes and shipping fees.</span></span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Payments are processed through </span><strong>third-party payment providers (Stripe)</strong><span style="font-weight: 400;">. Surf does not store credit card or payment details.</span></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">An email confirmation will be sent upon order placement. Order fulfillment is completed when the product is delivered, and the invoice is issued.</span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Refunds and returns are subject to the Surf’s </span><strong>Return Policy</strong><span style="font-weight: 400;">, which details eligible return conditions, refund timelines, and applicable fees.</span></span></p>
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<p><span style="font-size: 10pt;"><strong>4. Product Information and Availability</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf strives to provide accurate product descriptions and availability details. However, errors or discrepancies may occur.</span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Product images displayed on the Website are for </span><strong>illustrative purposes only</strong><span style="font-weight: 400;">, and actual products may vary slightly due to display settings or manufacturing variations.</span></span></p>
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<p><span style="font-size: 10pt;"><strong>5. Privacy and Data Protection</strong></span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Customer data is collected and processed in accordance with Surf’s </span><a href="https://surf.mt/privacy-policy/"><strong>Privacy Policy</strong></a><span style="font-weight: 400;">.</span></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">By using the Website, you consent to the collection, processing, and storage of personal data necessary for order fulfillment and marketing (where applicable).</span></p>
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<p><span style="font-size: 10pt;"><span style="font-weight: 400;">Surf complies with the </span><strong>General Data Protection Regulation (GDPR)</strong><span style="font-weight: 400;"> and provides customers with the right to access, modify, or delete their personal data.</span></span></p>
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<p><span style="font-size: 10pt;"><strong>6. Limitation of Liability</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf is not liable for indirect, incidental, or consequential damages arising from the use of the Website or products purchased through it.</span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf shall not be held responsible for service interruptions due to external factors.</span></p>
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<p><span style="font-size: 10pt;"><strong>Terms for Sellers</strong></span></p>
<p><span style="font-size: 10pt;"><strong>1. Registration and Account Setup</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers must register on the Website, providing accurate details such as business name, VAT number, and contact information.</span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers are responsible for maintaining account security and must report breaches immediately.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>2. Product Listing and Management</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers can list products, ensuring descriptions, prices, and stock levels are accurate. </span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers must adhere to the pricing structure as agreed upon at the time of signing the agreement.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>3. Order Fulfillment and Shipping</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers are responsible for processing orders and adhering to shipping options, including same-day, or next-day delivery.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>4. Fees and Payments</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf deducts platform fees automatically from each sale. Sellers authorize these deductions by listing products on the Website.</span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers are responsible for applicable taxes and compliance with local regulations.</span></p>
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<p><span style="font-size: 10pt;"><strong>5. Compliance and Responsibilities</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers must comply with all relevant laws and ensure product safety, accuracy, and intellectual property rights.</span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Sellers guarantee ownership or licensing rights for all uploaded content.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>6. Account Suspension and Termination</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf reserves the right to suspend or terminate accounts for violations, including false information, non-compliance, or misuse of the platform.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>General Terms for All Users</strong></span></p>
<p><span style="font-size: 10pt;"><strong>1. Content Ownership</strong></span></p>
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<li style="font-weight: 400;" aria-level="1">
<p><span style="font-weight: 400; font-size: 10pt;">All content on the Website is owned or licensed by Surf. Unauthorized reproduction, distribution, or modification is prohibited.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>2. Changes to the Terms</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Surf may update these Terms at any time. Notice of significant changes will be provided via email or on the Website. Continued use constitutes acceptance of the updated Terms.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>3. Governing Law</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">These Terms are governed by Maltese law. Disputes shall be resolved in Maltese courts.</span></p>
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<p><span style="font-size: 10pt;"><strong>4. Termination of Account</strong></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">Users may terminate their accounts through the Website. Surf reserves the right to retain anonymized data for compliance and operational purposes.</span></p>
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</ul>
<p><span style="font-size: 10pt;"><strong>5. Contact Information</strong></span></p>
<p><span style="font-weight: 400; font-size: 10pt;">For questions or concerns, contact Surf at:</span></p>
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<p><span style="font-size: 10pt;"><strong>Email:</strong><span style="font-weight: 400;"> info@surf.mt</span></span></p>
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<p><span style="font-size: 10pt;"><strong>Phone:</strong><span style="font-weight: 400;"> +356 77215267</span></span></p>
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<p><span style="font-weight: 400; font-size: 10pt;">By using the Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.</span></p>
<p><span style="font-size: 10pt;"><strong>Version:</strong><span style="font-weight: 400;"> 1.1</span><span style="font-weight: 400;"><br /></span><strong>Date:</strong><span style="font-weight: 400;"> 31/03/2025</span></span></p>
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